FAQs

Q: Are you ISO certified?

We are ISO 9001, ISO 14001, ISO 22000 and HACCP certified, meaning that our factory has the highest quality control management. 

Q: Do you have eco-friendly, biodegradable and compostable packaging?

Yes, we do. Depending on your products we can customize it for you. Please contact us for more details. Let's save the planet together. 

Q: Do you have product discounts?

We do offer volume discounts, which vary depending on the item. Please contact us for more details.

Q: When will I get my order?

Stock items usually take 5-7 days. Custom items usually take 8 weeks.

Q: What other supplies do you have?

Our fine products are offered to a wide array of industries including: general food industries, coffee & tea and more. If you have further inquiries regarding our products and services please feel free to contact us with any specific questions. If you need assistance finding the perfect packaging for your product, we will be delighted to assist you.

Q: What is a one-way degassing valve?

One-Way Degassing Valve is critical to maximizing coffee bean's freshness by allowing freshly roasted coffee to degas inside the package.

Q: What does the one-way degassing valve do?

Our one-way degassing valve allows coffee to be packaged immediately after roasting without the concern of coffee degradation. The freshness of your coffee is kept intact as the valve releasees carbon dioxide while keeping O2 away from the beans. Your customers will never be faced with stale coffee again. Installing our one-way degassing valve is a must for coffee packaging.

Q: Can I return my order if it is damaged?

If it is damaged please contact our customer service, and we will handle this promptly in light of actual circumstances.

Q: Can I exchange the size?

Please note that unfortunately we do NOT do any exchanges. If you purchase the wrong size, you will still need to purchase the correct size on a separate order.

Q: Have a special request / custom design?

We do accept custom design, please contact us and we will be delighted to assist you.

Q: Do you guys have samples?

Yes, we do. Please contact us for more details.

Q: Do you guys ship to outside of US?

US only at this moment, but if you have special request please contact us. We will be delighted to assist you.